Privacy Policy
How we collect, use, protect and retain personal data for website visits and bookings.
Last updated: March 1, 2026
1. Who We Are
Data Controller
2. Data We Collect
2.1 Personal Information
| Data Type | Purpose | Retention |
|---|---|---|
| Full name | Booking identification | 5 years |
| Phone number | Communication | 5 years |
| Email address | Confirmations & updates | 5 years |
| Billing address | Invoicing | 7 years (tax law) |
| Passport/ID (if required) | Legal compliance | Duration of trip |
2.2 Journey & Technical Data
Journey Data
- Flight details
- Pickup / drop-off locations
- Travel dates & times
- Special requirements
- Vehicle preferences
Technical Data
- IP address (anonymized)
- Browser type
- Device information
- Cookie data
3. How We Use Your Data
Service Delivery
Confirming bookings, coordinating transfers, driver communication, flight tracking, pickup details.
Customer Support
Handling inquiries, managing changes/cancellations, resolving complaints, post-trip follow-up.
Legal Compliance
Tax records (7 years), insurance, Swiss transport regulations, law enforcement if legally required.
Service Improvement
Anonymized usage patterns only — no personal identification.
Marketing (With Your Consent)
Special offers and new services. Opt-out anytime.
4. Data Protection Measures
| Measure | Implementation |
|---|---|
| Encryption | 256-bit SSL/TLS |
| Infrastructure | Access restricted to authorized personnel |
| Access control | Role-based, limited employees |
| Backups | Encrypted, daily, offsite |
| Monitoring | Access logging and incident response |
5. Data Sharing
We do NOT sell your data — no third-party sales, no marketing lists, no data brokers.
Limited Sharing With
| Recipient | Data Shared | Purpose |
|---|---|---|
| Your assigned driver | Name, phone, pickup details | Service delivery |
| Stripe | Payment tokens only | Payment processing |
| Insurance provider | Booking reference only | Claims processing |
| Legal authorities | Only if legally required | Legal compliance |
6. Your Rights
Access (Right to Know)
Request a copy of your data. We respond within 30 days, free of charge.
Correction (Right to Fix)
Update inaccurate data, correct contact details, modify preferences.
Deletion (Right to be Forgotten)
Request data deletion. We confirm within 30 days. Exceptions: legal obligations.
Restriction (Right to Limit)
Pause processing — retain data only without use.
Portability (Right to Transfer)
Receive your data in JSON or CSV format.
Objection (Right to Say No)
Object to marketing, profiling, or certain processing at any time.
Complaints
Contact us at [email protected] — or escalate to the FDPIC (Swiss Data Protection Authority).7. Cookies & Tracking
Essential Cookies
Session management, booking process, security. Cannot be disabled.
Analytics Cookies
Google Analytics (IP anonymized), page usage statistics.
Marketing Cookies
Facebook Pixel, Google Ads.
8. Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Booking records | 5 years | Business records |
| Financial records | 7 years | Swiss tax law (OR 958e) |
| Communication | 2 years | Customer service |
| Technical logs | 90 days | Security monitoring |
| Marketing consent | Until withdrawn | Compliance |
9. Children's Privacy
Service intended for adults (18+). We don't knowingly collect children's data. Parental consent required for minors.
Privacy Questions?