Swiss Touristy

Cancellation & Refund Policy

Fair, transparent, and flexible — because we understand that plans can change.

Last updated: March 1, 2026 · Version 2.0

Free cancellation ≥ 24h before pickupNo refund < 24h before pickup or for a no-showFlight delays not treated as cancellations (when flight # provided)Refund in 5–10 days

1. Standard Cancellation by Customer

1.1 Airport & City Transfers

Cancellation Time	Refund	Fee	Processing
At least 24 hours before pickup	100%	FREE	5–10 business days
Less than 24 hours before pickup	0%	100% fee	No refund
No-show	0%	100% fee	No refund

1.2 Tours (Day & Multi-Day)

Cancellation Time	Refund	Notes
At least 24 hours before pickup	100%	Full refund, no fees
Less than 24 hours before pickup	0%	No refund
No-show	0%	No refund

Flight delays are not treated as customer cancellations when the flight number was provided at booking.

Custom tours and special events may have different terms specified at booking.

2. Cancellation by Swiss Touristy

In exceptional circumstances beyond our control, you have three options:

Full Refund

To original payment method

Free Rescheduling

Any available date

Credit Voucher

Valid 2 years

3. Modification Policy

Change Type	Time Required	Fee
Date / Time change	At least 24 hours before	FREE
Pickup location	At least 24 hours before	FREE
Passenger count	At least 24 hours before	FREE
Vehicle type	At least 24 hours before	Price difference only

Last-minute (<24h): CHF 50 fee · Subject to availability

Changes we cannot accommodate

Route changes during journey · Additional stops not pre-booked (CHF 30/15 min) · Passenger count exceeding vehicle capacity

4. Flight Delays & Airport Pickups

The first 60 minutes are FREE from the effective flight arrival: actual arrival when available, otherwise the latest estimated arrival, with scheduled arrival used only as a fallback. We track the flight when a valid flight number is provided.

Delay	Action	Cost
1–2 hours	Wait available	CHF 90/hour
2–4 hours	Reschedule recommended	—

Flight cancelled? Contact us immediately — FREE rescheduling to new flight, subject to availability.

5. Special Circumstances

Medical Emergency

Extended flexibility with appropriate documentation.

Visa Refusal

Full refund minus CHF 108.10 admin fee. Official refusal letter required within 7 days.

Force Majeure

Full refund or credit voucher — your choice. No time limits.

Death in Family

Full refund with documentation. No questions asked. Our condolences.

6. How to Cancel

Method	Contact	Availability
AI Concierge	Website	Online
WhatsApp	+41 76 207 15 16	Messages accepted
Email	[email protected]	Messages accepted
Phone	+41 76 207 15 16	08:00–20:00 CET
Dashboard	Account portal	Online

Required Information

Booking reference · Full name · Reason (optional) · Preferred refund method

7. Refund Process

Payment Method	Refund To	Timeline
Credit Card	Same card	5–10 business days
Debit Card	Same card	5–10 business days
Cash	Bank transfer	7–10 business days

All refunds are in CHF. Exchange rate differences may apply.

8. Non-Refundable Items

Special event surcharges (WEF, F1, Art Basel)
Custom decorations / arrangements
Third-party tickets (museums, attractions)
Already-incurred expenses (tolls, parking)

Cancellation support

Get in Touch

+41 76 207 15 16

[email protected]

Phone

+41 76 207 15 16